Returns & Exchanges

At Petso, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day hassle-free return window for all unworn and tagged items. If your new outfit doesn't fit perfectly or meet your expectations, our streamlined exchange process ensures you find the right style without the stress.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags are attached and the products are in original condition.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

• 4.
  Drop Off and Refund

  Leave your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.